The Trusted IT Partner for businesses serious about growth

Here at HD IT, we’ve worked with many small-to-mid-sized businesses just like yours to help them grow and evolve using only the best technology and IT solutions available to them.

In doing so, we’ve developed a deep understanding of the various IT needs that your small business has – from accounting and industry-specific software platforms to phone, internet and computer hardware solutions, cybersecurity protocols, onboarding support and much more.

This enables us to assess your existing IT environment and design a comprehensive technology roadmap that identifies areas for improvement and growth before putting together a proven step-by-step implementation plan to help you evolve, scale and achieve greater success within your industry and beyond.

You can trust that HD IT always has your best interests and IT needs top of mind.

HD IT offers a comprehensive suite of IT solutions, from managed IT services and cybersecurity solutions to all manner of software and hardware packages to support your business’ evolving needs.

Whether you’re after communication services, AI technology or a strong cybersecurity system, we’ll assess your company’s IT infrastructure to determine everything you need before putting together a business-wide strategy that fills each of those needs and streamlines your organisation’s IT landscape for maximum growth potential.

Here at HD IT, we’re proud to say that we have an outstanding track record for customer satisfaction (CSAT). While the CSAT industry standard is around 73.1%, our CSAT score currently sits at 98.2%.

Likewise, we also have a Net Promoter Score (NPS) of 54.5 – far above the industry average of 10. This score ranges from -100 to 100, with a score above 0 considered positive and scores of 50 or better indicating excellent customer loyalty.

Cloud Tango, an independent global Managed Service Provider (MSP) ranking and review site, has also named HD IT in the top 50 MSPs in Australia for 5 years running now, as well as selecting us in their exclusive Australian MSP Select list for two years running.

This is a testament to our technical excellence, innovation and high levels of customer satisfaction that we deliver to every small business we proudly work with.

Over our many years in this space, we’ve found that a lot of small businesses typically try to get one person within their business to manage all facets of their IT setup alongside their existing role.

Needless to say, this makes it extremely difficult for these businesses to scale and evolve their IT needs over time, as the person responsible for doing so is already juggling two roles – often without the necessary skills or know-how to do so.

If this sounds like your business, don’t worry – we’re here to help.

By working with an external partner like HD IT, we can free up your team to do what they do best by doing exactly what we do best – providing high-quality IT services and solutions to help you grow and achieve your goals.

The short answer: a huge impact.

Like almost every other organisation in the world, from small businesses to large corporations, AI is set to revolutionise the way you work in so many different ways.

While this may worry you to hear, the reality is that, as long as you have a knowledgeable IT team like HD IT by your side to guide you through and help you make the right decisions at the right times, there’s really nothing that you need to worry about.

We can help you integrate AI and automation into your small business in all the right ways to ensure you can get the most out of this new and exciting technology to help you grow.