Managed IT Services That Run Like Clockwork

Scalable IT support to take you from where you are to where you want to be

HD IT provides a full range of Managed IT Services and IT Consulting support for small and medium sized businesses across Australia. If you are looking for an all-inclusive IT services partner, we provide the ideal blend of expertise with the ability to respond quickly, combined with the adaptability to meet increasing demands as your business grows. These qualities uniquely position us to be the perfect fit for the IT Partner that your business needs. 

Managed Services

Need someone to take the headache out of IT and ensure you are fully secure, protected and able to connect? Our Managed Services offering allows you to sit back and relax and be confident that a team of industry experts is working to ensure your business is always switched on.

IT Support

THE BUSINESS SUPPORT YOU DESERVE

Are you losing time and efficiency waiting too long to get the issue resolved? Our local team of solution focused experts are here to ensure your staff achieve optimal productivity by getting the help they need, when they need it.

Our Service Desk team are laser focused on providing you with a rapid remote response and an on-site presence as required. We are friendly, responsive, competent and waiting to help you make your issue go away.

IT Support

THE BUSINESS SUPPORT YOU DESERVE

Are you losing time and efficiency waiting too long to get the issue resolved? Our local team of solution focused experts are here to ensure your staff achieve optimal productivity by getting the help they need, when they need it.

Our Service Desk team are laser focused on providing you with a rapid remote response and an on-site presence as required. We are friendly, responsive, competent and waiting to help you make your issue go away.

Next Generation Backup and Disaster Recovery

KEEP YOUR BUSINESS UP AND RUNNING,
NO MATTER WHAT THE SITUATION

It’s all about business continuity! We implement backup and disaster recovery solutions that will not only ensure your data is backed up, but that you can recover rapidly and get back to business.

We implement backup and disaster recovery solutions that suit your business requirements.

Next Generation Backup and Disaster Recovery

KEEP YOUR BUSINESS UP AND RUNNING,
NO MATTER WHAT THE SITUATION

It’s all about business continuity! We implement backup and disaster recovery solutions that will not only ensure your data is backed up, but that you can recover rapidly and get back to business.

We implement backup and disaster recovery solutions that suit your business requirements.

Managed Synchronised Security

ENTERPRISE-LEVEL SECURITY FOR ANY SIZED BUSINESS

It’s time to evolve! Synchronized Security is the world’s first – and best – cybersecurity system. Endpoint, network, mobile, Wi-Fi, email, and encryption products, all sharing information in real time and responding automatically to incidents. The end results? Slashing your exposure to threats.

Cyber threats are getting consistently harder to stop. Why? Because cybercriminals connect multiple techniques in their advanced attacks, but most security products still work in isolation. It’s time to evolve and implement Next Generation Managed Synchronised Security.

Managed Synchronised Security

ENTERPRISE-LEVEL SECURITY FOR ANY SIZED BUSINESS

It’s time to evolve! Synchronized Security is the world’s first – and best – cybersecurity system. Endpoint, network, mobile, Wi-Fi, email, and encryption products, all sharing information in real time and responding automatically to incidents. The end results? Slashing your exposure to threats.

Cyber threats are getting consistently harder to stop. Why? Because cybercriminals connect multiple techniques in their advanced attacks, but most security products still work in isolation. It’s time to evolve and implement Next Generation Managed Synchronised Security.

Managed Voice in the Cloud (VOIP)

STAY CONNECTED WHEREVER YOU ARE

Replace your legacy phone system with a robust cloud-based VOIP network that provides your staff with the tools they need to communicate, regardless of their physical location.

Free your business from being tied to the physical phone box on the wall. We work with the leading cloud hosted phone system provider (3CX) to deliver flexibility and connectivity from any device, anywhere in the world.

Managed Voice in the Cloud (VOIP)

STAY CONNECTED WHEREVER YOU ARE

Replace your legacy phone system with a robust cloud-based VOIP network that provides your staff with the tools they need to communicate, regardless of their physical location.

Free your business from being tied to the physical phone box on the wall. We work with the leading cloud hosted phone system provider (3CX) to deliver flexibility and connectivity from any device, anywhere in the world.

Co-Managed IT Services

A true partnership! A Co-Managed IT partnership can leverage your existing IT skillset and provide only the support you need, allowing you to focus on your businesses core objectives. HD IT can wrap our co-managed services around your existing capabilities, providing you support where you need it most. You will have access to professional, dedicated technology experts who understand your business, your systems and your applications.

Technical Specialists

WE HAVE PROFESSIONALS, READY AND WAITING TO SOLVE YOUR IT PROBLEMS

Don’t limit your IT staff in size or experience. With a true Co-Managed relationship you can tap into additional manpower and expertise provided by our team of technical specialists. They are experienced and certified in how to manage your IT systems and they won’t let you down!

Technical Specialists

WE HAVE PROFESSIONALS, READY AND WAITING TO SOLVE YOUR IT PROBLEMS

Don’t limit your IT staff in size or experience. With a true Co-Managed relationship you can tap into additional manpower and expertise provided by our team of technical specialists. They are experienced and certified in how to manage your IT systems and they won’t let you down!

Bolt-on Service Desk

A PERFECT BLEND OF INHOUSE AND OUTSOURCED IT

Extend your IT department with our Service Desk! Allow your inhouse team to focus on delivering your business technology strategies while giving you confidence that your business is supported day to day by a highly skilled team with shared access to leading edge IT management systems.

Bolt-on Service Desk

A PERFECT BLEND OF INHOUSE AND OUTSOURCED IT

Extend your IT department with our Service Desk! Allow your inhouse team to focus on delivering your business technology strategies while giving you confidence that your business is supported day to day by a highly skilled team with shared access to leading edge IT management systems.

Back-fill Support

NEED EXTRA HELP? LOOK NO FURTHER

Are your current IT staff overworked? Focusing on an important project? Going on leave? Why don’t you sit back and focus on your core business and allow us to provide the additional support you need that will ensure the service levels of your organisation continue to be met.  This service allows you to take your well-deserved time off, whilst knowing that the IT support demands are being met.

Back-fill Support

NEED EXTRA HELP? LOOK NO FURTHER

Are your current IT staff overworked? Focusing on an important project? Going on leave? Why don’t you sit back and focus on your core business and allow us to provide the additional support you need that will ensure the service levels of your organisation continue to be met.  This service allows you to take your well-deserved time off, whilst knowing that the IT support demands are being met.

Monitoring and Management

BETTER MONITORING ENSURES A BETTER FUTURE

Do more than you ever thought possible! With our RMM deployed to your IT environment, your business is boundless.

Available as an add-on Cloud Hosted solution, we can simplify and speed up the following tasks:

  • Onboard, configure, or patch hundreds of devices with powerful automation tools
  • Resolve issues faster with information at your fingertips and robust remote support
  • Improve and monitor your uptime with proactive alerts and self-healing capabilities
  • Monitor and manage Windows, Mac, Linux, virtual machines, and network devices
  • Organize your IT systems in a single interface
  • Improve technician efficiency, customer retention, and service margins

Monitoring and Management

BETTER MONITORING ENSURES A BETTER FUTURE

Do more than you ever thought possible! With our RMM deployed to your IT environment, your business is boundless.

Available as an add-on Cloud Hosted solution, we can simplify and speed up the following tasks:

  • Onboard, configure, or patch hundreds of devices with powerful automation tools
  • Resolve issues faster with information at your fingertips and robust remote support
  • Improve and monitor your uptime with proactive alerts and self-healing capabilities
  • Monitor and manage Windows, Mac, Linux, virtual machines, and network devices
  • Organize your IT systems in a single interface
  • Improve technician efficiency, customer retention, and service margins

Access to IT Systems

THE ACCESS YOU NEED, WHEN YOU NEED IT

We understand that Enterprise level IT systems can be expensive and complex to manage. HD IT has carefully selected the best of breed systems to help you achieve optimized and efficient running of your IT environment. Whether it be ticketing, asset management, service management, remote monitoring or dashboard/reporting, let HD IT provide you with the systems you need, as you need them.

Access to IT Systems

THE ACCESS YOU NEED, WHEN YOU NEED IT

We understand that Enterprise level IT systems can be expensive and complex to manage. HD IT has carefully selected the best of breed systems to help you achieve optimized and efficient running of your IT environment. Whether it be ticketing, asset management, service management, remote monitoring or dashboard/reporting, let HD IT provide you with the systems you need, as you need them.

Project Services

Have you got great ideas? Well we have great solutions! HD IT can provide end-to-end project management to design and deliver on IT projects that will help grease the wheels of success for your business. Whether it be a project based on networking, cloud computing, virtualisation, storage or disaster recover, we can remove the hurdles so you can focus on more valuable and inspiring initiatives.

Migrations and Upgrades

GET FROM A TO B, WITHOUT THE HEADACHE

Migrating from one system to another may appear straight forward, however throughout our years of experience in system migrations we have learnt that even the simplest of migrations can introduce unforeseen risks and issues. Our team have built up a knowledge base of lessons learnt that we can apply at the onset of your migration project to ensure that the process is seamless, efficient and delivers the results you’ve set out to achieve.

Migrations and Upgrades

GET FROM A TO B, WITHOUT THE HEADACHE

Migrating from one system to another may appear straight forward, however throughout our years of experience in system migrations we have learnt that even the simplest of migrations can introduce unforeseen risks and issues. Our team have built up a knowledge base of lessons learnt that we can apply at the onset of your migration project to ensure that the process is seamless, efficient and delivers the results you’ve set out to achieve.

Cloud Services

CONNECT YOUR PEOPLE AND YOUR SYSTEMS TO THE CLOUD

Imagine a world where you can work from anywhere in the world, seamlessly, efficiently, and securely. We have extensive experience migrating organizations to the cloud, improving their network connectivity and offering new opportunities for business collaboration and growth. When choosing a Managed Cloud platform, we care about delivering real-world outcomes with the best solution for you.

Migrating to the Cloud is only the half of it.  Measuring and monitoring the value the Cloud solution brings to your business, is where the real results are achieved.

As a Microsoft Gold Partner, we specialize in Microsoft Office 365 and Microsoft Azure assessments and migrations. HD IT also specialises in Microsoft SharePoint/OneDrive for business and has migrated many organizations from traditional fileservers to Cloud-based file sharing and collaboration platforms.

Cloud Services

CONNECT YOUR PEOPLE AND YOUR SYSTEMS TO THE CLOUD

Imagine a world where you can work from any location, anywhere in the world, seamless, efficiently, and securely.  We have extensive experience migrating organizations to the cloud, improving their network connectivity and offering new opportunities for business collaboration and growth. When choosing a Managed Cloud platform, we care about delivering real-world outcomes with the best solution for you.

Migrating to the Cloud is only the half of it.  Measuring and monitoring the value the Cloud solution is where the real results are achieved.

As a Microsoft Gold Partner, we specialize in Microsoft Office 365 and Microsoft Azure assessments and migrations. HD IT also specialises in Microsoft SharePoint/OneDrive for business and has migrated many organizations from traditional fileservers to Cloud-based file sharing and collaboration platforms.

IT Infrastructure

GET THE RIGHT TOOLS FOR YOUR BUSINESS

Do you know a server from a saucepan?  Our team don’t know how to cook but we can get you using the right technology for your business. It takes a certain skill set to plan, set up, manage, maintain, and optimize enterprise level IT networks. Let us get the recipe right for the foundation of your IT services.

IT Infrastructure

GET THE RIGHT TOOLS FOR YOUR BUSINESS

Do you know a server from a saucepan?  Our team don’t know how to cook but we can get you using the right technology for your business. It takes a certain skill set to plan, set up, manage, maintain, and optimize enterprise level IT networks. Let us get the recipe right for the foundation of your IT services.

IT Consulting

TAP INTO A TEAM OF PROVEN IT EXPERTS TO GUIDE YOU

Is frustration over technology dominating your time?  Do you feel that your competitors are leaping ahead of you by leveraging tech?  Our team of experts build you a tailored roadmap based on identifying weaknesses and opportunities to maximize productivity in your business.

Analysis – our experts can pinpoint areas of weakness in your technology infrastructure to put together a solution that is tailored to your business goals.

Implementation – through vendor partnerships, experience and planning, HD IT can put together the best IT strategy for your business, one that will evolve with your business.

Management – a diagnostic approach to potential threats to your system allows for customized solutions. This will help your business withstand any disaster.

IT Consulting

TAP INTO A TEAM OF PROVEN IT EXPERTS TO GUIDE YOU

Is frustration over technology dominating your time?  Do you feel that your competitors are leaping ahead of you by leveraging tech?  Our team of experts build you a tailored roadmap based on identifying weaknesses and opportunities to maximize productivity in your business.

Analysis – our experts can pinpoint areas of weakness in your technology infrastructure to put together a solution that is tailored to your business goals.

Implementation – through vendor partnerships, experience and planning, HD IT can put together the best IT strategy for your business, one that will evolve with your business.

Management – a diagnostic approach to potential threats to your system allows for customized solutions. This will help your business withstand any disaster.

IT Strategy Services

Virtual CIO Consulting

GET A TECHNOLOGY THOUGHT LEADER TO STEER YOUR GROWTH

Lost in a world of ever-changing technology and customer demands?  Not sure on what to focus on and how to deliver it?  Get a virtual CIO who will help you plan your future business growth, who will understand your requirements and align your technology with your business goals. Your virtual CIO will guide you to the right solution that will support your business success.

Virtual CIO Consulting

GET A TECHNOLOGY THOUGHT LEADER TO STEER YOUR GROWTH

Lost in a world of ever-changing technology and customer demands?  Not sure on what to focus on and how to deliver it?  Get a virtual CIO who will help you plan your future business growth, who will understand your requirements and align your technology with your business goals. Your virtual CIO will guide you to the right solution that will support your business success.

Technical Assessments

SHOWING YOU WHAT’S UNDER THE HOOD BUT MAKING IT SIMPLE

Do you understand all the IT systems in your business?  Do you have a grasp of how they work together and what you are getting for the hard-earned dollars you have invested?  If not, that’s ok!  You are in the same boat as most business owners. Thankfully, we can help with that. We provide you an in-depth but simple to understand Technical Assessment service that details your business from an IT perspective.  Let’s piece together the puzzle of your IT environment.

Technical Assessments

SHOWING YOU WHAT’S UNDER THE HOOD BUT MAKING IT SIMPLE

Do you understand all the IT systems in your business?  Do you have a grasp of how they work together and what you are getting for the hard-earned dollars you have invested?  If not, that’s ok!  You are in the same boat as most business owners. Thankfully, we can help with that. We provide you an in-depth but simple to understand Technical Assessment service that details your business from an IT perspective.  Let’s piece together the puzzle of your IT environment.

IT Roadmaps

PAVING THE ROAD FOR YOUR FUTURE GROWTH

What’s important yesterday is irrelevant tomorrow.  Are you confident that you are making the right investment in IT to build a better tomorrow for your clients and your team?  HD IT has the expertise to provide you with a roadmap that will outline technology recommendations that will ensure you are getting the most out of your technology investments. We build you a roadmap that will ensure the technology you choose will meet your business purposes, not only in the present, but also for your future growth.

IT Roadmaps

PAVING THE ROAD FOR YOUR FUTURE GROWTH

What’s important yesterday is irrelevant tomorrow.  Are you confident that you are making the right investment in IT to build a better tomorrow for your clients and your team?  HD IT has the expertise to provide you with a roadmap that will outline technology recommendations that will ensure you are getting the most out of your technology investments. We build you a roadmap that will ensure the technology you choose will meet your business purposes, not only in the present, but also for your future growth.

IT Budget Planning

GET THE MOST OUT OF YOUR TECHNOLOGY INVESTMENT

How much is too little, and how much is too much?  Are you sleeping sound at night knowing that every dollar you have invested in IT is working hard for your business?  Don’t know how much you need to spend to have a secure, reliable and fit for purpose IT environment? We help with that.  HD IT forecast your IT requirements and understand the cost of implementing and maintaining IT infrastructure well into the future.  By understanding your goals, we align your IT strategy with your business strategy through an IT budget that gets results.

IT Budget Planning

GET THE MOST OUT OF YOUR TECHNOLOGY INVESTMENT

How much is too little, and how much is too much?  Are you sleeping sound at night knowing that every dollar you have invested in IT is working hard for your business?  Don’t know how much you need to spend to have a secure, reliable and fit for purpose IT environment? We help with that.  HD IT forecast your IT requirements and understand the cost of implementing and maintaining IT infrastructure well into the future.  By understanding your goals, we align your IT strategy with your business strategy through an IT budget that gets results.